Frequently Asked Questions (FAQ)

How can I place an order on ST Scientificbd?

Placing an order is simple and convenient. Visit our website and search for your required products. Click ā€œAdd to Cartā€ for the items you want to purchase. Once finished, open the cart, review your items, adjust quantities if necessary, and proceed to checkout.

At checkout, please provide your name, contact number, delivery address, choose your payment method, and select a delivery option, then click Place Order. Your order will be confirmed successfully.

You may also place orders through:

  • šŸ“ž Phone
  • šŸ’¬ WhatsApp
  • šŸ“§ Email
    (Contact details are available on our website)

What is the delivery charge?

Our standard delivery charges are:
  • Dhaka City: BDT 60 (for up to 0.5 kg)
  • Outside Dhaka: BDT 100 (for up to 0.5 kg)

Delivery costs may increase depending on product weight, size, type, or urgent delivery requirements.

Why is the delivery charge higher compared to other eCommerce platforms?

Unlike many platforms, we focus on fast delivery, product safety, and full responsibility. Our service includes:

  • Faster delivery timelines
  • Opportunity to check the product before payment (where applicable)
  • Strong after-sales support
  • Easy replacement and refund services

This ensures reliability and peace of mind for our customers.

What payment methods do you accept?

We offer multiple secure payment options, including:

  • Cash on Delivery (COD)
  • bKash
  • Nagad

You may choose the option most convenient for you during checkout.

What is your return and refund policy?
We accept returns under the following conditions:
  • Within 7 days for unopened or damaged packaged products
  • Within 3 days for liquid or perishable items
Products must be unused and in original packaging. Used or partially used items are not eligible for return. We reserve the right to decline a refund if conditions are not met.
For return requests, please contact us promptly through our official support channels.
How do you ensure product quality?

We source products from trusted manufacturers and suppliers to ensure high quality. If you are not satisfied at the time of delivery, you may return the item immediately to the delivery personnel.

If an issue is noticed later, please contact us within 3 days of delivery, and we will arrange a replacement at no additional cost, subject to policy terms.

What are your delivery terms and timelines?
  • Our working days are Saturday to Thursday (excluding government holidays and Fridays).
  • Same-day delivery (available in selected areas, excluding Fridays and holidays)
  • Dhaka City: 1ā€“3 working days
  • Outside Dhaka: 3ā€“5 working days
Can I collect products directly from your office?

No. None of our chemicals are approved for food use or human consumption. All chemicals and reagents sold by ST Scientific BD are strictly intended for laboratory research, testing, and analysis only.

Are your chemicals suitable for food use?

Yes, office pickup is available. Please confirm with us at least 3 hours in advance before visiting. Without prior confirmation, product availability at the office cannot be guaranteed.

Can your chemicals or reagents be used on the human body?
āš ļø Important Notice:

Our chemicals and reagents are not suitable for use in food, medicine, or on the human body. They are supplied exclusively for scientific research, laboratory testing, and analytical purposes.

How to Order

How to Place an Order on ST Scientific BD

Ordering from ST Scientific BD is simple and convenient. Please follow the steps below:

  1. Enter the product name in the search box and select your required items.
  2. Click ā€œAdd to Cartā€ for each product you wish to purchase.
  3. Open the shopping cart to review your selected products.
  4. Update the product quantity if necessary and click ā€œProceed to Checkout.ā€
  5. Fill in the required information in the checkout form.
  6. Choose your payment method and delivery option.
  7. Carefully read and agree to the Terms & Conditions.
  8. Click the ā€œPlace Orderā€ button to complete your purchase.
Once your order is placed successfully:
  • You will receive an order confirmation email.
  • One of our representatives will contact you by phone to confirm the order.
  • After confirmation, your products will be delivered within 1ā€“3 working days, depending on location.

Delivery & Payment Process

šŸ“ Delivery Within Dhaka City
  • Cash on Delivery (COD) available within Dhaka Metropolitan Area
  • Guaranteed delivery: 1ā€“3 working days
  • Delivery charge: BDT 60 only
šŸšš Delivery Outside Dhaka
  • Delivery available all over Bangladesh through A. Paribahan and Sundarban Courier Service
  • Customers must collect products from the nearest courier office
  • Advance payment required via:
    • bKash
    • Rocket
    • Nagad

  • šŸ“± Mobile Financial Services Account:
    01920-644757 (Personal)

    Ā·Ā Ā Ā Ā Ā Ā Ā Ā  Delivery charge: BDT 100 only

āš ļø Important Notice

Liquid items and highly fragile products cannot be delivered outside Dhaka City.
Please do not place orders for liquid or fragile items if your delivery location is outside Dhaka.

šŸ“ž For more information or assistance, please call:
01920-644757 | 01684-411457